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25 Creative Ways To Improve Internet Customer Service

Consider the competitive advantages of an online retailer. Customer service is usually not the first thing that comes to mind, right?. Many eCommerce websites, even the large well-known store, are infamous for impersonal, mediocre customer service practices. And yet, the few internet retailers that differentiate themselves on service become well-known case studies in client care. In this article, I'll share some of the best-practices I've seen over the years that serve to differentiate companies on customer service.

Upgrade Your CRM Tools: Proper technology can go a long way to improving customer care. At the very least, ensure that your staff has the ability to view the history of previous interactions with a customer. It's very frustrating when you have to repeatedly explain the situation to a representative.

Hand-written thank you on Packing Slip: Most packing slips are dull, impersonal, and useful only if you need to return the merchandise. On rare occasions, I've received orders where the packing list featured a hand-written, personalized thank you from a staff member. While this may not be practical for every order, it is a great way to impress select customers. Another idea might be to include the business card with contact info for a manager.

Assign Personal Customer Service Reps: Along with the order confirmation receipt that you send to your customers, also automatically assign each customer a personal representative that will field their questions. Send the email from this representative's name, and include their contact info. Customers will be impressed that they have a "personal" representative assign specifically to them.

Call Customers Who Abandon Orders: When a customer starts an order but doesn't finish it, follow up with a phone call to find out if there were any problems. Customers appreciate the gesture, and you will likely save many sales in the process.

Follow up surveys: Consider sending a survey email out with every order confirmation. While not every customer will complete it, your customers will know you care enough to ask their opinion.

Extensive FAQ Knowledge Base: Surprisingly, one of the easiest ways to improve your customer satisfaction may be to prevent needless customer interactions in the first place. No matter how friendly your call center representative, no customer will be pleased if they have to call you in order to answer a simple question like "how do I return a product?" Prevent situations like this by maintaining a searchable FAQ knowledge base that answers every reasonable question.

Live Chat: Many customers dislike the thought of sitting on hold for even a few minutes. Offering a live chat option can be an inexpensive way of answering questions for your visitors, and reducing the call volume for your call center.  Improve 

After Hour Call Center: If your business employs a 3rd party after hour call center that is off-site, make sure you frequently monitor the quality of care they are rendering. Make sure they are empowered to serve your customers as effectively as possible. If your primary call center is 3rd party, seriously consider bringing it in house. While this is not always the most affordable option, it's necessary if you desire to give your clients your absolute best.

Free Upgraded Shipping: Surprise select customers by upgrading their shipping to 1 or 2 express. If you do this, be sure to send them an email letting them know they have been upgraded. This strategy was pioneered by Zappos.

Same Day Shipping: Most websites have a policy of shipping orders 1 or 2 business days after they are placed. If possible, selectively ship some orders the same day. The speedy delivery will be appreciated, though not expected by your customers.

Prominent Customer Testimonials: Place customer testimonials on more than just the "testimonial" page. Zappos features them right on their main customer service page. A word of caution applies here though. If you're going to "brag" so to speak about your service, make sure you follow through!

Human Touch: Many online shoppers struggle with trusting an online merchant due to the lack of face to face interaction. Mitigate this weakness by showing pictures of your customer service staff.  Christian retailer C28 shows the picture of their customer service manager on the Help page as well as on every order confirmation email. In addition, below the picture is the manager's direct contact info. Something like this can go a long way to instill trust in your company.

Detailed Product Pages: Answer questions before they are asked by always having thoroughly detailed product pages. Include all the relevant info a customer would want to know about your products. For more ideas on this topic, checkout my previous post on 25 ways to improve your product page.

Automatic Price Protection: Always honor sale prices of items that were previously purchased by customers. They need to be able to shop with this confidence. Better yet, automatically notify customers when items they have purchased in the past go on sale. Offer to apply the price difference toward a future purchase or just refund the amount. Sound crazy? Maybe, but it's small cost that can win a customer for life.

Lenient Return Policy: Make sure your return policy is not unnecessarily complicated or rigid. How many times have you shopped at a certain retailer because their lenient return policy gave you the confidence you needed to buy? (Think Costco vs. Walmart!)

Thank You Calls: Call select customers and thank them for ordering. This personalized gesture will blow them away.

Thank You Emails: Email certain customers and thank them for their business. Be sure to include something personalized in the email that will convince them it's not just something generic sent to everyone.

Do More than Fix Your Mistakes: When your business makes a mistake, be sure that you exceed your customer's expectations when fixing it. If an item was mistakenly left out of a shipment, don't just a apologize, offer that item for free. Many businesses find their most loyal customers result from a highly satisfying resolution to a problem.

Fix Other's Mistakes: If a shipment is delayed or lost due to the fault of the shipping carrier, don't just blame UPS, offer a solution. Offer to promptly re-ship the item, or at the very least, offer to take care of the problem with the carrier so the customer doesn't have to.

Guaranteed Email Response Time: Most customers expect an email inquiry to be answered within at most 24 hours. If you can, guarantee a response time faster than this. Also, acknowledge the receipt of an email inquiry by employing an auto responder.

Secret Shopping: Used extensively by brick-and-mortar retailers, secret shopping is a great way to identify problems and keep your customer service staff on their toes.

Customer Centric Slogan: Show your dedication to customer care by prominently featuring a customer centered slogan that summarizes your company's practices. A great example of this would be Zappos' famous slogan on their home page: "We are a service company that happens to sell shoes."

Free Return Shipping: One of the greatest stumbling blocks to online ordering is the thought of having to return the product. Consider sending customers a pre-paid return shipping label in the case of a product needing to be returned. Because this is rarely done by e-commerce stores, you will certainly set yourself apart in the mind of your customer.

Personalize Everything: Always great customers by name on the home page, and offer them personalized product recommendations based on previous orders.

Increase Number of Service Reps: It goes without saying that if you have a higher representative to customer ratio, you will have the time to better serve your clients. While not every business can afford this, if you want to differentiate yourself with outstanding customer service, it's a must.

I once heard it said that "the enemy of good is not bad, it's mediocre." Too many online retailers struggle with mediocre customer service. Many businesses fail to realize their customer base is also powerful marketing machine. If treated right, they can become to most effective viral marketing campaign imaginable. Treated poorly, and they can become a PR disaster.

If you believe that my message is worth spreading, please use the share buttons if they show at the top of the page.

Stephen Hodgkiss
Chief Engineer at MarketHive
markethive.com

The info shared here has not been evaluated by the FDA and is not intended to diagnose, cure or treat any illness or disease.

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10 Questions to Ask When Collecting Customer Data

When your customers disclose their personal and financial information to you, they're taking a leap of faith that you won't lose, abuse or otherwise mess with it — accidentally or not. Your customers don't want you to spam them every two minutes, hawk their info to third parties or, worse, expose it to cyber attackers. 
 
Collecting Customer Data 
 
 
Collecting customer data has been notoriously loaded with a tangle of privacy pitfalls. But when done right, the benefit to your bottom line could outweigh the risks. Leveraging customer data can lead to happier customers, reduced client churn and bigger profits. 
 
Gathering sensitive customer information isn't something business owners should just jump into and make up as they go. Get up to speed with these 10 essential questions to consider before you ask your customers anything: 
 
1. I don't have time to get anything from my customers but their money. Do I really need to collect data from them, too?
 
Without customers, you wouldn't be in business. Knowing who they are and what they want, particularly from you, can lead to more effective marketing, increased brand loyalty and the holy grail — more sales. 
 
"Collecting customer data helps you know each customer more individually and treat them that way," says Jeff Tanner, professor of marketing at Baylor University and director of the school's "Business Collaboratory." And the info you glean from them can empower you to "craft offers that increase purchase rates at higher margins while also delivering better value to the customers because they're getting things they want," he says.
 
2. What types of personal data should I collect and why?
 
Start with the basics, such as customer names and mailing and email addresses. These allow you to personalize your communications with them, directly market to them and follow up with them if there's a problem with their order. Other data points to collect for an overall demographic snapshot are age, profession and gender. 
 
As you develop trust with your customers, Tanner suggests going deeper and asking them for certain psychographic data points, like details about their personalities, values and lifestyles. For example, if you own a furniture store and find out your customer has children via a customer questionnaire, you might consider marketing children's furniture to them.   

3. What types of transactional data should I collect and why?

Recording and analyzing each customer's transaction history — what they purchase from you, when and how often — helps you know which products and services to offer them in the future. Companies like Amazon, and Zappos are some of the best at this powerful marketing practice, also known as "basket analysis," automatically delivering sometimes impressively personalized product recommendations based on past purchases.   

4. What are the best ways to collect customer data?

You can start by accumulating customer data every time they interact with your company — on the phone or in online chat with customer service, in-store with a salesperson or via online survey or contest, Tanner says.
 
It's important to note, though, that the CAN-SPAM Act of 2003 prohibits procuring email addresses from certain online sources, including blogs and internet chat rooms, without the permission of site users and owners.  

5. How should I organize and store it?

Once you obtain the customer data you want, dumping it into a basic Excel spreadsheet won't do you much good. The best, most time- and cost-effective way to store, track and make sense of customer data, Tanner says, is to use an all-in-one customer relationship management (CRM) solution. 
 
He suggests trying CRM packages for entrepreneurs from Pipeliner ($30 per month with a 30-day free trial), Zoho ($12 to $35 per month with a 15-day free trial) or Teradata (prices available by contacting Teradata sales). 

6. How can I best protect my customers' personal and financial data?

 
Encrypting all of your customers' data is your first step in safeguarding it. This includes their names, email and physical addresses, credit card numbers, spending habits, social media logins and any other sensitive data points you're privy to.
 
Best practices for data encryption vary from industry to industry. Here's a guide to creating a strong cyber security plan for your small business, complete with expert encryption tips. You might consider hiring a data security specialist to take on the task for you. 
 
If you hire a third-party to collect and store your customer data for you, be sure that they use the highest encryption standards available. 

7. How can I be sure what I'm doing is legal?

All that's legally required of you when collecting customer data is to create a customer information privacy policy and give your customers access to it, Tanner says. 
 
In an ideal world, your privacy policy should closely follow the Federal Trade Commission's Fair Information Practice Principles, which are guidelines for securely collecting electronic consumer data, though they aren't enforceable by law. 
 
Clearly state in your policy exactly who is collecting which types of data, how it's used and with whom you share it with (and if you intend to share it at all). You also have to allow your customers to opt out of receiving marketing material from you.  
 
Specifically, if you own a business in the healthcare industry and gather patient information, you have to abide by Health Insurance Portability and Accountability Act (HIPPA) laws. Or, if your company's target demographic is children and you interact with them online, compliance with the Children's Online Privacy Protection Act (COPPA) is mandatory.  

8. Should I sell my customer's information to third-party marketers?

The choice is yours and plenty of companies do — and profit from it. But Tanner warns that doing so could alienate your customers. And they generally don't come back once they've gone. 
 
"If [business owners] use customer data like a mailing list, then they spam," he says. "If they use data to have an intelligent conversation that includes relevant offers, then they become a preferred partner. You might be able to sell access to your customer list, but no customer will want to stay with you once they figure that out."  
 
If you decide to sell customer data to third parties, clearly say so in your privacy policy.  

9. What's the best way to benefit from the customer data I collect?

Leveraging it to offer added value to your customer is the biggest advantage. Customer data helps you paint a clear picture of who your target customer is and how to best communicate with, advertise and market to them. 
 
When you know your ideal customer better and really understand their needs and wants, you can better craft offers to entice them, which should in turn boost sales.  

10. What are some common mistakes to avoid?

Perhaps the worst in the bunch, Tanner says, is asking for too much at one time and overwhelming your customers.
 
Other common faux pas Tanner suggests steering clear of are not using the data at all and making assumptions about customers based on collecting transactional data only.

If you believe that my message is worth spreading, please use the share buttons if they show at the top of the page.

Stephen Hodgkiss
Chief Engineer at MarketHive
markethive.com

The info shared here has not been evaluated by the FDA and is not intended to diagnose, cure or treat any illness or disease.

Sport Science Wellness

Using Inbound Marketing Techniques To Convert Leads To Clients

Creating content for a website seems to be an endless task. Often times, businesses outsource to writers who can do the job efficiently. However, the job does not stop there. Efficient content requires more than skilled writing to convert leads to clients. Timing and placing with the right social media strategies also increase the likelihood of converting these leads to clients.

Inbound Marketing with MarketHive 

These strategies all fit within the inbound marketing technique, which has been the guide to great online marketing strategies.

Attract Customers

Customer attraction will turn strangers into potential leads. For businesses and blogs, enticing people to go to their website requires the following actions:

•             Blogs – Opening a blog will begin the journey to attracting customers to the business website. Add insightful information that answers questions and increases the attentiveness of the potential lead. A great business marketing strategy begins with blogging.

•             Using Search Engine Optimization ("SEO") – Clients will begin their search usually through online search engines. Using SEO techniques such as content building, link directing and finding optimal keywords and phrases will increase the overall inbound marketing strategy. Using SEO will help customers find out who a business is and make them the top of the search results.

•             Customized Pages – Website fluency is important for customers. Businesses who create websites that appeal to their intended customers will see more results than those who do not. Creating a great website with a user-friendly interface will be great for online marketing strategies.

•             Social Media Marketing – While great content will be the success of inbound marketing – social media marketing will help get this valuable content out. Social media marketing will help businesses succeed and – even better – it is one of the few free marketing tools. Engage with potential customers and post at times that will lead the business with the most results.

 

It is now important to convert these visitors to leads.

Converting Visitors to Leads

Content Marketing with MarketHive

 
Next step is optimizing a website enough to convert the visitors that great content brings in into leads. This requires a strategic method of creation and publishing.

•             Create Forms On a Website – Website forms will generate enough interest for a business to consider their visitor a lead if he or she fills out the website form. Usually name and email forms that popup on the website for a first-time visitor. Make this conversion process as easy as possible for visitors.

•             Generate Interest Through Call-to-Action – Creating a website where a business must have good call-to-actions is ideal. A lack of call-to-actions detriments the entire inbound marketing strategy. Buttons and links to other places and to sign up for webinars, free products or other interesting links will be great call-to-action.

•             Landing pages and contacts are also consistent in the conversion process. Now it is time to close the deal and turn potential leads to purchasing clients.

Close the Deal by Turning Leads to Clients

Turning leads to clients will be the "money maker" for the business. Through great content and conversion techniques, this step will be cake for most businesses.

•             Customer Relation Management – Also referred to as CRM, this strategy helps keep detailed information about leads' contact information and when the best time to facilitate a sale with them.

•             Use CRM to Figure out Team Efforts – Using the right reports, a business can see how well the marketing and sales team are working together to efficiently create a successful business funnel and great online marketing strategies.

•             Keep in Touch via Email – Sending relevant, interesting emails to clients may persuade them to purchase from the website.

 

Next, a business must can use clients as unpaid promoters.

Use Clients to Promoters

The next step is to get client feedback and persuade them to share a product with friends and families on multiple avenues, including social media marketing.

•             Send Surveys – Surveying clients will provide a business with adequate feedback to ensure the customer is getting what they want.

•             Updated Call-to-Actions – Personalize call-to-actions by presenting visitors, leads and clients with different, new call-to-actions varying on the buyers interest and step within the inbound marketing strategy. New call-to-actions increase the likelihood of turning one-time customers into long-term customers and promoters of the product.

•             Monitor Social Media – It's important for a business to know what their clients are saying about them and their product. Using social monitoring, a business can get the true opinion of their product and customer satisfaction and use it to readjust to be a better company.

Inbound Marketing Creates Great Online Marketing Strategies for Companies

Inbound marketing helps by providing businesses with free marketing tools that will enhance the overall effectiveness of the business' success. Each step is meant to help mold the content and products/services being sold and will generate more viewership than previously. 

If you believe that my message is worth spreading, please use the share buttons if they show at the top of the page.

Stephen Hodgkiss
Chief Engineer at MarketHive
markethive.com

The info shared here has not been evaluated by the FDA and is not intended to diagnose, cure or treat any illness or disease.

Sport Science Wellness

3 Benefits to Delivering a Good Customer Experience

Delivering a good Customer Experience is all the buzz lately. It's discussed in all fields of business and is the topic of many a staff meeting and board of director's meeting. But is there really a good understanding of what it is all about? The benefits of designing and crafting a good experience are vague to some teams. So, why, other than it seems to be the latest business "should do" are we striving for that good experience?

customer service and satisfaction

Increased Profits

Let's face it, when you create an experience that your customer truly enjoys – they'll pay you for it. Are you aware that 70% of your lost customers left ONLY because the experience provided by someone on your team was lacking? Someone treated them rudely, with indifference, or just merely pushed them through the system in your company? It has nothing to do with the product or service you provide or the price you charge.

Customers are willing to pay more for a product or service that they fully realize is not the best available simply because they know they will receive better treatment and customer service. Are you prepared to continue to lose customers and revenue dollars by continuing with business as normal?

Customer Engagement

Engaged customers are your best customers. These are the ones that view you and your business as partners and a resource for their needs. People do business with those that they know, like, and trust. By providing a good customer experience each and every time they do business with you, your customers will become more and more engaged with your business. They'll know what to expect and be pleasantly impressed when they feel that you are actively working with them to solve their problems.

They'll trust you. They'll share their ideas with you and give you candid feedback as to what it will take to keep their business. They'll share with you what they want to see you provide and what they really don't care for in the way you do business. When you've gained the trust of your customers by working in their best interest, you've know taken the relationship to the next level.

Customer Loyalty

When you give your customers the memorable experience they are craving, they'll return to you time and time again and you'll become their sole resource for the product or service you provide. Today's consumer wants to find a resource they can stay with over a long period of time. With the instant gratification gains in today's fast moving world, they don't want to waste time and energy shopping around. They want to find a business that values them, their business, and will do whatever it takes to gain their repeat business. As soon as today's customer finds that, they will stay loyal for as long as that business is willing to create the experience that centers around them and works to earn their business time after time after time.

Customer loyalty is really another word for continued revenue stream. Suppose you are the owner of a local grocery store and I walk in your doors and spend $ 100 per week in your store. Do you see me as just a $100 customer, or the customer that could spend $ 400 per month, $ 5000 per year? Or, to take it to a reasonable long term loyalty example… If I live in the same neighborhood that is close to your store for 20 years, you stand to earn $ 5000 for each of those 20 years. Now I'm a $100,000 customer. If you treat me well, smile at me, show me where the products are that I need, engage in small talk while I'm making my purchase, and thank me for my business, chances are I'll return to your store again.

It All Comes Full Circle

When you create that experience that is different than what your competition delivers, people notice. When you create that experience that is BETTER than what your competition delivers, customers will come back for more. They'll pay you to treat them well and make them feel good. They'll trust you and engage with your company and team. You won't be viewed as a commodity provider, but as a partner with a relationship that is working to make the lives of your customers easier and better by solving their problems. They'll reward you by not even thinking of going anywhere else and giving you their loyalty for as long as you are willing to work to keep it.

If you believe that my message is worth spreading, please use the share buttons if they show at the top of the page.

Stephen Hodgkiss
Chief Engineer at MarketHive
markethive.com

The info shared here has not been evaluated by the FDA and is not intended to diagnose, cure or treat any illness or disease.

Sport Science Wellness

LinkedIn – To Open Network Or Not

As an avid LinkedIn user, and as a member of the LinkedIn Open Networkers group (aka LIONs), it is a question I see being asked on LinkedIn and at other social media platforms and services on a regular basis. I actually think that the answer is more varied than simply the two options of "open networking" or "closed networker," and your individual answer depends on you and your objectives in creating a LinkedIn profile.

linkedin training

LinkedIn system

The reason that the question exists to the extent it does, is that LinkedIn has created an online network which at its basic level is fundamentally different to any other Social Media network. LinkedIn positively discourages members to connect to those that they do not know and have not met. They even enforce the systematic structure by making supporting statements in both their terms and conditions as well as their User Guidelines. This is in stark contrast to the social side of others online networks which most will be more used to in the form of Facebook, where chatting and connecting to people who seem to be much like you is part of the whole ethos.

But, and here's the crucial difference: LinkedIn users have an average household income of over $140k, with 80% over $75k, the spammers would see an open network as list building shangri-la! Further, when 60% are senior executives and 90% are college educated, it would mean that any affiliate or direct sale would inevitably come with a high commission return.

LinkedIn market

Hence from a market trust view point, making it difficult to connect is ensuring just that: consistent, believable and hence trusted online networking. Further, that is what LinkedIn's target audience want. They are not used to the fast moving and Farmville-powered coffee corner that is Facebook. They want something more akin to a select and stable club, where one can mix with like minded people, and then be introduced by acquaintances when mutual needs which are mainly business orientated arise.

LinkedIn networking

So, what options are there between open networking and closed networking which can be adopted by LinkedIn users? Firstly, lets be clear here: there is no such thing as closed networking on any social network, including LinkedIn. If you choose to be wholly "closed" in your networking, then you wouldn't even have a LinkedIn profile, let alone connect to known friends whom you work with directly or meet with on a weekly basis. You choose to join a club or network and stay there because it gives you a professional marker post in a popular place, and opens up opportunity on both a personal, professional and business level.

But on the other hand, nor does truly open networking exist. If you were truly open, then you would accept every invite that any "profile" sent to you. The reason I mentioned those statistics about LinkedIn at the start of this piece, was because however difficult a systems designer makes connecting to others, those membership statics much like the challenge of stealing the British Royal Crown Jewels or the Mona Lisa from Paris will always attract ambitious opportunists.

While as a recruiter and CV writer I never encourage non-artiste job applicants to place a photo on their CV, in online networking one of the first signs of a spamming profile is the lack of profile image, or use of one that you may have seen once or twice before: its amazing how many photos of Rod Stewart, Bono and Sir Tom Jones are available! Then there are the names, most often three letters as that is the minimum LinkedIn will allow; or the incomplete profile records of both education and work history: one term at Harvard and a three months on Wall Street doesn't fool anyone!

So in reality, everyone is the same type of networker, but at different points along a line of how much trust they require to develop in others before they decide to offer to connect.

List of Social Networking Sites

This is a quick list of social networking sites, which can be used for traffic generation, or just getting your name out there for marketing and credibility.

Facebook – This was developed for the collegiate market and later expanded to professionals as these people graduated from college. The interface is clean and crisp, without a lot of extraneous stuff. It allows people to connect with others in their own network. It offers a profile and several ways to market yourself to your friends, although you are not allowed to spam marketing hype on your profile or elsewhere. It has many applications you can add to boost your profile or add marketing features to your profile.

LinkedIn – This social networking site has a far more business-like and professional flavor. It is noted for helping people network to find new jobs or business opportunities.

Squidoo – This site allows you to define your brand and even promote and market products. It is more of a marketer's social network and is based on the creation of lenses that are focal points of interest that you want to highlight about your personal expertise or your business.

Twitter – A social networking site with minute-by-minute updates, if that's what you like. It's unlike the other sites, but hugely popular, particularly for mobile phone updates.

By the way, do you want to add a LinkedIn coaching program to your business? If so, join me in Markethive and I will introduce you to someone who provides training. There is no cost to either of these. Good luck.

If you believe that my message is worth spreading, please use the share buttons if they show at the top of the page.

Stephen Hodgkiss
Chief Engineer at MarketHive
markethive.com

The info shared here has not been evaluated by the FDA and is not intended to diagnose, cure or treat any illness or disease.

Sport Science Wellness

Rebirth of Email Is Coming in 2016 – Really?

Email marketing was ignored, under-resourced, and declared uncool and dead during the rise of social media.

email marketing

Now that leased media is morphing into paid media, and paid media is morphing into blocked media, brands are returning to permission-based email marketing to find that it has new synergies, powerful new capabilities, broader integration, and fresh blood.

Prediction #1: We’ll see many more positive media stories about email marketing than negative in 2016.

It has always been the workhorse behind eCommerce, but now email marketing has become a driving force behind content during the meteoric rise of content marketing. Thanks to advancements in personalization, dynamic content, and predictive analytics, email newsletters have become “the new homepage,” in the words of Contently’s Jordan Teicher.

The Rise of Mobile

Email marketing has also become central to mobile strategies. Reading email has been a top activity on smartphones for a long time, and the growing adoption of responsive email design is boosting smartphone conversion rates to make the most of this opportunity. This holiday season has been a breakout one for mobile shopping and the momentum will carry into the New Year. Beacons, geofences, mobile bar codes, and app behavior triggers will further intertwine email and mobile in 2016 and beyond.

Prediction #2: The majority of email opens will occur on mobile devices in 2016.

Prediction #3: The majority of brands will use responsive design for their marketing emails in 2016.

The Integration of ESPs

Email marketing is also benefiting from broader integration across business functions, thanks to more than $6 billion in acquisitions of major email service providers (ESPs) over the past few years by Salesforce, Oracle, IBM, Adobe, and others. Rather than experiencing a wave of consolidation, where ESPs buy other ESPs, the email industry is experiencing a wave of integration, where ESPs are being melded into customer relationship management, digital marketing, and enterprise resource planning suites.

Prediction #4: Another major ESP will be acquired in 2016 by a software titan.

Together, these advancements have elevated email marketing’s stature and put it on a clear path to achieving the 1-to-1 marketing paradigm, as brands are increasingly empowered to facilitate customer journeys and maximize lifetime value. But it’s not just that it’s getting well-deserved attention again—email marketing is actually kind of cool again.

Whereas the email industry suffered an exodus of talent to social media and mobile during the mid-2000s, now there’s an influx of new talent, most notably from the world of web development. This fresh blood is driving the industry in a new direction, one where emails don’t always act like simple gateways to landing pages.

Sometimes the email will facilitate more of a customer interaction before the clickthrough to the destination, whether it’s through hamburger menus, email carousels, embedded video, or live Twitter streams—and sometimes the email will be the destination itself, where subscribers can take action or convert without leaving the inbox.

Pioneered by innovative companies like Rebelmail, interactive email experiences will bring new energy to the industry over the next 12 to 18 months as familiar web experiences make their way into the inbox.

Prediction #5: The first brands will offer checkout experiences that are fully contained within emails in 2016.

The cumulative effect of all of these developments is that email marketing will experience a second coming of age during 2016. It will be a time of accelerating competitive advantage for brands that are committed to investing in high-ROI subscriber-centric strategies. And it will be a dangerous time for brands whose resource-starved email strategies have never matured beyond batch and blast.

If you believe that my message is worth spreading, please use the share buttons if they show at the top of the page.

Stephen Hodgkiss
Chief Engineer at MarketHive
markethive.com

The info shared here has not been evaluated by the FDA and is not intended to diagnose, cure or treat any illness or disease.

Sport Science Wellness

Garret Jacobs wins the N.C. Waterfowl Conservation Stamp Competition

This year N.C.. Waterfowl Conservation Stamp Competition winner is my brother Garret Jacobs! While this achievement may seem long overdue for some, I knew this day would come. Winning any competition that's open to anyone nationwide is always an accomplishment. I honestly think that his biggest accomplishment just might be that this may have been only his second attempt in entering the N.C.. Waterfowl Conservation Stamp Competition.

It reminds me of what may have been his 1st art competition that he entered years ago back here in Burlington City NJ. Each participant could enter  this art competition either as a professional or armature based upon upon the competition rules. As my brother received his armature credentials and setup his table (a little further down from our original spot), I had to get his paintings out of the car from where we were parked. I carried each painting to the new table locations and we sat there as people came by looking. What we kept noticing over a 90 minute span was that people kept taking a wide path around a tree that was about 50 feet from us (where we first parked). Some would even stop, stare and point but we didn't get it.

My brother asked me to walk over to that tree and try to see what people were looking at. So only as the baby brother could do, I did just what he asked. When I got down to that tree to see what people were looking at, all I could do is laugh. As I walking back with both hands behind my back, I stopped and he asked "Well"? I asked my brother "remember that you said that you were missing a painting"? I said that when I parked the car and got the paintings out, I left the painting of your squirrel. The picture of this squirrel sitting upright against a tree just so happen to be a similar tree that was in the picture. People actually could tell if something was wrong with the squirrel because it never moved. One lady said she walked passed the squirrel twice then told others. Needless to say Garrett Jacobs won but loss this art competition if I remember correctly. They gave him 1st place in the armature division, banned him from future competitions because they said that he should have entered as a professional.

For years I've watch my brother paint one masterpiece after another, only to white them out and draw over them again, I can remember doctors would want to be my friend in hoping that it could land them a little closer to one of my brother paintings. He even had a couple of doctors that were willing to produce his prints and get him started but I know "trust" was big to him. In winning this year N.C.. Waterfowl Conservation Stamp Competition, I hope this gets him started. Whether it's the hair popping of the painting or almost seeing what these animals are looking at through the detail of the animal eyes, his life like renditions of wildlife is something the world needs to see.

Please revisit this post as I will try to update you when his 2016 award winning 2016 North Carolina Duck Stamp prints becomes available. See the North Carolina Washington Daily News press release article about Garrett Jacobs winning the 2016 North Carolina Waterfowl Conservation Stamp Competition at http://hive.pe/c5

Bruce Jacobs
 

The info shared here has not been evaluated by the FDA and is not intended to diagnose, cure or treat any illness or disease.

Sport Science Wellness

TRULY FREE Stock Photos & Images For Commercial Use

DSLR Camera Image

 

Here's a quick post which i thought would be really helpful (if you didn't already know this).

Whether you are a designer, developer, blogger, marketer or do any kind of work online, you may find yourself in a situation where you NEED high-resolution images which are free for you to use on your commercial and personal creative projects.

Well, I do all of the above and it used to be really tough finding free images i could use on commercial projects that were truly free.. not just 'royalty free'. 

It seemed 'free' meant different things to different people and my dictionary was clearly different from theirs. 

I've now come up with my own personal Library of sites that provide high-resolution images that are free for commercial and personal creative projects, and I'm happy to share some of them with you – Did I hear you say "some?". Well it's not
because i'm trying to hide the rest.. it's just a rather long list and I dont have the time to do all of them right now.
 
Below are some sites that I've found tremendously helpful. Most are free of copyrights and under Creative Commons CC0. Some do require attribution to the creator though (i'm sure you'd happy to do that). Do donate towards their coffee fund wherever available.. we all need our coffee 🙂

Note : All links open in a new window / tab.

Disclaimer: Rules change. Please double check the site terms before you get yourself in trouble.

So what are you waiting for? In the words of RAUMROT.COM

"TAKE ALL THESE PICTURES AND DISTRIBUTE IT ABOUT THE WHOLE WORLD."

The info shared here has not been evaluated by the FDA and is not intended to diagnose, cure or treat any illness or disease.

Sport Science Wellness

Blogging Tips in MarketHive and Elsewhere

For all you budding Bloggers here in MarketHive. Once you have posted your article, display the post and use the Share buttons to send it around the Internet … Use StumbleUpon, Twitter, Facebook, Google+, LinkedIn etc.. I also use Buffer, as it allows me to share it once and then it sends it Twitter, Facebook, Google+ and LinkedIn all at the same time. I mention this as I see many posts with 0 views and this means that you have not even shared it once to your own social media accounts.
 
 
 
How to Blog Almost Every Day
  1. Read something new every day. …
  2. Talk with people every day. …
  3. Write down titles and topic ideas in a notepad file. …
  4. Maintain a healthy bookmarking and revisiting habit. …
  5. Find 20-40 minutes in every day to sit still and type.
  6. Follow an easy framework. …
  7. Get the post up fast, not perfect.

If you believe that my message is worth spreading, please use the share buttons if they show at the top of the page.

Stephen Hodgkiss
Chief Engineer at MarketHive
markethive.com

The info shared here has not been evaluated by the FDA and is not intended to diagnose, cure or treat any illness or disease.

Sport Science Wellness

8 Ways To Diversify Your Freelance Income

Want more stability in your financial life? Here's how freelancers can create a more reliable income through diversification.

growing an income

Perhaps whoever coined the phrase "don't put all your eggs in one basket" was a freelancer, because, well, that's one of the biggest financial mistakes freelancers make. If you make all your freelance income from one client, what's going to happen when that client loses their funding? Certainly nothing good. But, if you make your freelance income from ten clients, when one client loses funding, you'll only be out looking to replace ten percent of your income.

There's more than one way to put your income into separate "baskets"–here are eight ways that freelancers can diversify their income for a more reliable paycheck.

Work with multiple clients. If you happen to land a client large enough to pay your entire salary, it may not be the best idea to work only with that client. Keep a few other clients on the side so that if something does happen, you're not wondering how to pay for groceries. The more clients you have, the more reliable your income will be—just make sure you can manage them all. Along the same lines, freelancers should continually be marketing their services so there's a potential client to contact when a current one falls through.

Write a blog. Whatever it is that you do, you can earn a little extra side money by sharing your first-hand knowledge. One way to do that is through blogging. While creating a successful blog takes time and effort, it's a good way to add an extra income source. And if worse comes to worse and you don't make any money from your blog, you at least have a great website to show potential clients that you know your stuff.

Write an eBook. Many bloggers expand their income through eBooks. While a blog earns money through advertising, eBooks are ad-free and earn income through the sale of the book itself. Many readers prefer getting their information through eBooks because the form is much easier to use and typically offers more information than a typical blog.

Teach a class. Another way to earn extra income by sharing the knowledge you have of your field is through teaching a class. While you can go the old fashioned way and actually teach a local class, you could also teach online for an even farther reach. Using a platform like Udemy or Open Learning, creating an online class is easier than you may think. There is a big time investment involved—though if you already have material like a blog or eBook on the same topic to work with, it's much easier to get set up with an online class.

Sell a digital product. There are many more possibilities of diversifying your income without selling an eBook. If your expertise lies in graphic design, for example, you could create and sell graphics such as clipart or templates for businesses to use for marketing materials. There are a lot of possibilities here, including stock photos and templates for different software programs.

Sell physical goods. While it takes a bit more of a financial risk, you could also sell physical products, ideally related to your area of expertise. Graphic designers and photographers, for example, could sell their designs on t-shirts and other items through a company such as Cafepress. If you created an eBook, you could could sell a physical copy too.

Use affiliate links. Many online stores pay for the links that send them traffic, it's called affiliate linking. If you have a blog or social media network with a large following, you could earn a little extra by using affiliate links. Popular sites with affiliate links are Rakuten Affiliate (formerly LinkShare) and Amazon Associates, though there are many more.

Expand your services. Having a niche area is a great way to show that you are an expert, instead of the jack-of-all-trades-master-of-none kind of freelancer. But there is such a thing as being too narrow. One way to diversify your income is to start offering more than one service, ideally, something that's similar to your primary focus. For example, if you are a copywriter specializing in blog posts, it's an easy step to also start offering landing page content or e-mail marketing. The best way to expand is to offer another service that caters to the same business as the first. If your target audience for your first service is businesses, but for the second is families, it will be tough to market properly. Instead, try adding a service that your current and past clients might consider adding.

Freelancing, and the unpredictable income that comes with it, can be pretty scary. A great way to lessen the fear and create more stability is by adding other revenue sources. The first and biggest way is to work with a wider number of clients. But, by offering things like a blog, an ebook, online courses, digital or physical products, affiliate links or additional services, you can create a more reliable income that comes from a variety of sources.

What do you think? Have you ever worked for free? How did it turn out?

If you believe that my message is worth spreading, please use the share buttons if they are visible on this page.

Stephen Hodgkiss
Chief Engineer at MarketHive
markethive.com

The info shared here has not been evaluated by the FDA and is not intended to diagnose, cure or treat any illness or disease.